Frequently asked questions
Plain answers to the questions we hear most about your care journey. Can't find yours? Email support@bayyen.ai — we read every message.
About
What is this service?
A bilingual (Arabic/English) AI assistant that guides the first steps of your care journey with King Faisal Specialist Hospital — Medical Tourism. It collects your basic details, language, and any special needs, lets you upload your medical report (or continue without one), then matches you with the right specialty and doctor and prepares your consultation request.
Is this a diagnosis or treatment?
No. This is an administrative and preliminary medical intake path only — it collects your information and prepares your file for your doctor. Actual diagnosis and treatment are provided by the hospital's licensed physicians after your consultation.
How it works
How do I start?
Click "Start your journey" from the homepage. It's four short steps: your details, your language, any special needs, then uploading your medical report if you have one. It takes about 5 minutes, and you can finish later via a link emailed to you if you need to pause.
Can I choose which doctor I see?
Yes. After you share your symptoms or medical report, the assistant matches you with up to two suitable specialists, and you choose between them before the consultation request is confirmed.
Do I get a referral or visa-support letter?
Yes, for in-person appointments. Once an in-person hospital consultation is confirmed, a bilingual PDF referral/visa-support letter is generated automatically — you can download it from the confirmation page, and a link is included in your confirmation email. A video consultation needs no visa, so no letter is issued for one.
What if my medical report can't be read automatically?
Sometimes information can't be extracted from an unclear scan or an unsupported file. In that case you can choose to have our team review the report by hand instead of stopping, and we'll follow up with you directly using the contact details you provided.
Your journey
Where can I find guidance on travel, accommodation, and local customs?
The "Journey Info" page (/journey-info), linked from the homepage and from every step of the intake form, covers recommended arrival timing and nearby airports, accommodation options near the hospital, prayer facilities and halal meal availability (with a link to the official Nusuk platform for Hajj/Umrah guidance), and notes on local customs.
Data & Privacy
Who sees my information and medical report?
Your information and report are used only to prepare your consultation request and match you with the right doctor. Encryption in transit (TLS 1.2+) and at rest (AES-256), with per-tenant data isolation. Your data is never sold to third parties or used to train AI models.
Support
How do I get in touch?
Email: support@bayyen.ai. For a medical emergency, call your local emergency line immediately — this service is a preliminary intake path, not an emergency clinic.